News & Events: NHER mythbusters: rewriting the myths of NHER membership

It is easy to be lead by myths and misconceptions – but these can often stop you from making good decisions!

In recent months we have been engaging with energy assessors across the UK at various events and over the phone to see just what they expect from their accreditation scheme. In doing this, we found that many non-NHER members held common misconceptions about the scheme which we are keen to dispel.

But first, let’s take a look at the facts according to our members… 

  • “NHER is a high quality scheme” 

    Our excellent customer service, attention to detail, heritage and technical understanding in the industry makes us the high quality scheme you deserve. Our recent survey shows that 98% of our members were satisfied or extremely satisfied with our technical support service.  

  • “NHER provides great software that’s easy to use”.

    With software for EPCs, tablet apps and ECO scoring, all developed in-house, you can be sure that we will deliver the best service. In addition, many organisations have integrated their software with our systems. Call us on 01908 442244 to find out more. Furthermore, NES Touch, our EPC app, only costs £1 per EPC in addition to your normal lodgement fee. Sign up today for your 30 day FREE trial!

  • “NHER has excellent technical support and customer service”. 

    Our technical support team are ALL qualified energy assessors and are available for technical support 6 days per week, including late nights and Saturdays. We also have a strong second line support team for those extra complicated queries. Our recent customer survey shows that, in the last quarter, NES Technical Support took over 6000 calls with an average answer speed of under 50 seconds!

  • “NHER offers high quality CPD”. 

    Our popular face-to-face training days come highly recommended by our members. We also offer a variety of online courses to help develop your skills from the comfort of your own home or office. Furthermore, we listen to our members and always welcome their suggestions for future courses.

    NHER allows you to use CPD obtained from other training providers, as well as self-assessed reading and research, towards you annual CPD requirement. And don’t forget! Our NES Road Shows for DEAs are now booking up! Click here to see if we are coming to a place near you this September!

    On top of that, as a member of the NHER Scheme you will receive our informative technical bulletins worth 30 minutes of CPD each. You can read our latest technical bulletin here.

Now let’s take a look at those myths…

  • “NHER is more expensive than my current scheme”.

    Our prices for lodgement vary depending on the software you use and the volume of reports you are lodging, and we’re FREE to join! However, if you want to know the best rates we can offer, just give us a call on 01908 442244. 

  • “NHER is strict with its auditing regime”. 

    All accreditation schemes are bound by the same Scheme Operating Requirements set by DCLG, so we are subject to the same rules as all other accreditation schemes.

  • “NHER makes you pay in advance for lodgements”.

    In July 2014, the Direct Debit function was brought in allowing assessors to pay for lodgements on a monthly basis. It’s easy to sign up when you join us. Along with our corporate account options (for businesses with more than one assessor) and competitive rates, payment has never been easier. 

But don’t just take our word for it! Join today and see for yourself. If you are interested in becoming a member of the NHER Accreditation Scheme, click here to apply online or contact our sales team:

Tel. 01908 442244

Joining is FREE and all assessors can choose to be multi-accredited, so why not give us a try? We might surprise you.