December 10th, 2021
Client Management and Technology
You can be an excellent surveyor, but that in itself does not necessarily mean you will never receive a complaint or claim. Having a strong client management process in place will not only…
Insurance and Complaints.
November 17th, 2019
When is a Complaint a Notice of Claim?
A year ago, despite having continuously held PI insurance for over 20 years, Allcott Associates found themselves facing a 6-figure claim without an insurer willing to provide cover. This story has a happy…
May 11th, 2019
Complaints and Claims
Prior to 2019, when Sava had a scheme Professional Indemnity (PI) policy in place, we were able to handle many complaints and claims on behalf of our members who produced the Home Condition…
November 10th, 2018
Storm Damage and Insurance
What surveyors should know This article explores how building insurance policies generally cover financial loss caused by storm damage and considers the implications for surveyors when reporting property defects and deficiencies. Insurance Company…
February 11th, 2018
Complaints Handling – RICS Guidance Notes
Dr Oonagh McDonald’s report ‘Balancing Risk and Reward: Recommendations for a Sustainable Valuation Profession in the UK’ identified effective complaint handling and sustainability of the valuation profession. This Guidance Note from RICS uses this as…
February 10th, 2018
An Analysis of Complaints and Claims
As we all know, the most important aspect of any business is the customer – without customers, a business cannot succeed. It is happy, satisfied customers who carry the business to great success.…